Communication Training

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat it all means something. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them.

Class Outline

Module One: Getting Started
Workshop Objectives
What Is Your Communication Style?

Module Two: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Three: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Strong Opinions
Lack of Focus
Focus on the Past

Module Four: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Five: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Six: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result

Module Seven: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Eight: Asking Good Questions
Open Questions
Closed Questions
Probing Questions

Module Nine: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies

Module Ten: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Eleven: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

Wrapping Up

  • Item #: ABT0025

Communication Training

Price: $649.00
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